Terms & Condition
Terms & Condition
(b) This Contract contains the entire agreement between the parties concerning its subject matter. The Contract.
(c) Headings and explanatory text boxes in blue shading are for convenience only and do not form part of the Contract.
(d) Any inconsistencies or ambiguities in the Contract Documents will be explained or resolved by the Retailer (acting reasonably).
(e) A rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation it. replaces any other agreement between the parties relating to the subject matter of the Contract.
(a) Approval means all permits, consents, certificates, licenses and approvals required from any authority to install the Solar System Installation including planning and development approvals (but does not include approvals or licensing related to conduct of the Retailer’s business);
(b) CEC Solar Retail Code of Conduct means the code of conduct published by the Clean Energy Council available at https://www.cleanenergycouncil.org.au/industry/retailers;
(c) CEC System Design Guidelines means the Clean Energy Council’s System Design Guidelines for Accredited Designers;
(d) Contractual Warranty means the warranty set out in the Details;
(e) Date for Installation Completion means the date so described in the Details as amended in accordance with the Contract;
(f) Execution means:
(i)where the Details state “Manual Signature”, that point in time where this document is signed by both parties (including by counterparts then exchanged); or
(ii) where the Details state “Electronic Signature Process” that point in time where an image of the signatures of the parties are placed on the document and a copy of the Contract containing signatures of the Owner and Retailer is circulated by email;
(g) Installed means that stage where the components of the Solar System Installation has been fixed to the Property, but Installation Completion has not been reached;
(h) Installation Completion means that stage where:
(i) the Solar System Installation is complete, ready for final electrical inspection for metering commissioning (so that the system will be ready for use following this step); and
(ii) the Retailer has obtained and given the Owner all certificates, warranties and Maintenance Documents required by the Contract,
but does not include Utility Metering Setup;
(i) Maintenance Documents means the documents titled as such delivered to the Owner prior to Installation Completion which detail how a system is to be appropriately maintained;
(j) Milestone Amount means the amount set out in the Details in relation to each Milestone Date;
(k) Milestone Date means the dates where the works in relation to the Solar System Installation reaches the stages set out in the Details;
(l) Owner means the party identified as such in the Details who has elected to have the Solar System Installation done at the Property;
(m) Payment Claim has the meaning given in clause 5(b);
(n) System Price means the amount set out in the Details;
(o) Price Increase Acceptance Notice has the meaning given in clause 6.2;
(p) Price Increase Notice has the meaning given in clause 6.2
(q) Price Increase Termination Notice has the meaning given in clause 6.2;
(r) Property means the property at which, the Solar System Installation will be installed, as specified in the Details;
(s) Proposal means the document titled as such to which these Contract Documents are attached to (for the avoidance of doubt, the Proposal does not form a part of the Contract, unless a section is specially referenced to as forming a part of the Contract by these terms and conditions);
(t) Retailer means the party identified as such in the Details, being the:
(i) provider of the components making up the solar electricity system; and
(ii)organizer (whether through self-performance or subcontracting to an installation contractor) of the installation process,
to deliver the Solar System Installation to the Owner of the Property;
(u) System Price (excluding the STC Incentive) means the amount set out in the Details;
(v) System Specifications means the document set out at Schedule 3;
(w) Schedule of Rates means the schedule of rates or prices included in Schedule 2 (if any);
(x) Solar System Installation means the whole of the work described in the Details and including Variations provided for by the Contract;
(y) Start Date has the meaning given in the Details;
(z) STC means a small-scale technology certificate created under the Renewable Energy (Electricity)Act 2000 (Cth);
(aa) Total Price Payable (including the STC Incentive) means the amount set out in the Details as amended in accordance with the Contract;
(ab) Utility Metering Setup means any upgrades, modifications or registration required by the Owner’s electricity retailer for billing purposes following Installation Completion at the Property; and
(ac) Variation has the meaning given in clause 6.1.
(b) From the Start Date, the Owner must provide sufficient access to the Property to allow the Retailer to perform the Solar System Installation.
(c) The Owner warrants that:
(i) it has full authority to allow the installation at the Property;
(ii) there are no structural integrity issues with the roof or electrical systems of the Property; and
(iii) the roof has the ability to carry the weight of the Solar System Installation, (the Owner Property Warranties)
(d) The Retailer will use all reasonable care during the performance of the Contract in regard to the roof and electrical systems of the Property, the Retailer is not liable for:
(i) effects on any roof manufacturer’s warranty;
(ii) damage to the roof or Property which is not due to the Retailer’s breach; or
(iii) loss or damage to the Owner or a third party arising out of the performance of the Contract in circumstances where there is a breach of the Owner Property Warranties.
(a) meter replacement fees
(b) meter reconfiguration fees
(c) damage to the meter panel
(d) changes to any dedicated off-peak control devices or hot water timers
(e) truck appointments
the costs associated with these will give raise to a Variation to be administrated under clause 6.
CEC Code of Conduct
(a) will ensure that the Solar System Installation (including workmanship, inverters and panels supplied) will:
(i) each component is functional for its entire life period (for which it is designed);
(ii) be in conformity with the provisions of the Contract and be new;
(iii) be in accordance with best industry standards and practices; and
(b) subject to clause 10,will ensure any claims under Contractual Warranty or the Australian Consumer Law are addressed by way of repairs or replacements within a reasonable timeframe.
(c) The Contractual Warranty is additional to any other guarantee, warranty, or consumer right covered by the Australian Consumer Law and any applicable manufacturer’s warranties.”
(a) The Owner can make a complaint to the Retailer in the following ways: Calling, emailing or posting mail to the contact details listed on the quote;
(b) the Retailer must, upon receipt of the compliant under clause 3.5(a):
(i) make every reasonable effort to advise the Owner as soon as possible of receipt of the complaint and the expected timeframe for resolution of that complaint(Timeframe Commitment); and
(ii) handle the complaint in accordance with
(A) the Timeframe Commitment;
(B) its standard complaints procedures on Complaints Handling AS ISO 10002- 2006 (Complaints Handling Procedure); and
(C) the Clean Energy Council Code of Conduct(if bound by it); and
(c) following the Complaints Handling Procedure, if the Owner are still not satisfied, the Owner may refer the complaint to with the relevant Fair Trading or Consumer Affairs office :
(i) ACT: Office of Regulatory Services Phone: (02) 6207 3000
(ii) NSW: Fair Trading Phone: 13 32 20
(iii) NT: Consumer Affairs Phone: 1800 019 319
(iv) Qld: Office of Fair Trading Phone: 13 74 68
(v) SA: Consumer and Business Services Phone: 13 18 82
(vi) Tas: Consumer Affairs and Fair Trading Phone: 1300 654 499
(vii) Vic: Consumer Affairs Phone: 1300 558 181
(viii) WA: Consumer Protection Phone: 1300 304 054
(d) Without limiting the above, the Retailer will, within 21 days of receiving any complaint under clause (a), provide to the Owner:
(i) feedback on the outcome of complaints; or
(ii) a notice that further investigation is required (in which case, the Retailer shall have another24 days to provide feedback on the outcome of any compliant).
(d) Immediately following Installation Completion, the Retailer will provide all reasonable assistance to the Owner to:
(i) check whether the applicable electricity tariffs account for the completed Solar System Installation;
(ii) ensure Utility Metering Setup is completed as soon as possible for the Property; and
(iii) measure the performance of the Solar System Installation which may include any of the following (subject to the Owner’s choice):
(b) written instructions on how to read the inverter; or
(c) provision of a measuring device that links back to the inverter,
so thatthe Owner can measure energy output and performance.
Grid Connection Approval
(b)The Retailer will:
(i) make the application as soon as possible;
(ii) keep the Owner updated on the progress of the application;
(iii) respond, within a reasonable timeframe, to any information or other requests from the distributor; and
(iv) promptly give the Owner Notice of the outcome of the application
(c) If Grid Connection Approval is refused, then this Contract will terminate, and the Retailer will give the Owner a full refund under clause 8.1.
(b) The Owner will:
(i) make the application as soon as possible;
(ii) keep the Retailer updated on the progress of the application;
(iii) respond, within a reasonable time frame, to any information or other requests from the distributor; and
(iv)promptly give the Retailer Notice of the outcome of the application
(c) If the Owner complies with clause 4.2(b) and Grid Connection Approval is refused, the Owner may terminate the Contract and clause 8.1will apply.
(b)On each Milestone Date, the Retailer may issue an invoice for the corresponding Milestone Amount (Payment Claim).
(c) The due date for payment is 15 business days after receipt by the Owner of a Payment Claim.
(b)Any Variation must be valued by reference to the Schedule of Rates (if any), or where there is no applicable schedule of prices or rates application to the Variation, reasonable market prices and rates determined by the Retailer.
(c)Once the adjustment to the Total Price Payable in relation to the Variation is agreed or determined:
(i) the Retailer must carry out the Variation; and
(ii) the Owner must pay the adjustment to the Total Price Payable within 10 business days of the Retailer invoicing the Owner for it.
(i) the Retailer may notify the Owner of the proposed increase to the Total Price Payable (Price Increase Notice);
(ii) the Owner must, within 5 business days of receiving the Price Increase Notice, provide Notice that it:
(A) accepts the proposed increase to the Total Price Payable (Price Increase Acceptance Notice); or
(B) rejects the proposed increase to the Total Price Payable and wishes to terminate the Contract(Price Increase Termination Notice).
(b) If the Owner does not respond within 5 days as required under clause 6.2(a),the Owner is deemed to have issued a Price Increase Acceptance Notice.
(c) Where a Price Increase Acceptance Notice is issued, the Total Price Payable will be increased by the amount set out in the Price Increase Notice. (i) delays in stock procurement or other materials beyond the Retailer’s control.
(b) Following the inspection:
(i) the Owner may give Notice to the Retailer within 5 business days of any reasons why it considers Installation Completion has not been reached (Issues List);
(ii) following receipt of the Issues List, the Retailer must address any issues on the Issues List which prevents the Solar System Installation from reaching Installation Completion before giving notice under clause 7.1
(iii) if no Issues Lis is issued pursuant to clause 7.1(b)(i),Installation Completion is deemed to have been achieved on the date of the Retailer’s Notice under clause 7.1.
(i) a breach of the Contract or will full acts or omissions by the Owner, its personnel or agents (Owner Breach);
(ii) inclement weather occurring at or around the Property; or
(iii) delays in stock procurement or other materials beyond the Retailer’s control.
(b) Delays due to an Owner Breach shall entitle the Retailer to reasonable delay costs payable within 10 business days of invoicing.
(i) the termination under this clause 8.1 shall be effective from the time stated in the Notice, or if no such time is stated, at the time the Notice is given to the Retailer.
(ii) upon termination under this clause 8.1,the Retailer will give the Owner a refund of any amounts paid to the Retailer
(b) In addition to the above, the Owner may terminate the Contract by Notice in writing to the Retailer where the following issues occur:
(i) clause 4.1(c) applies, i.e.: Grid Connection Approval is refused;
(ii)a proposed final system design provided is significantly different to the one set out in schedule 3 and it is not signed off by the Owner;
(iii) the site-specific system design and performance estimate is not provided before the expiry of any cooling-off period (on the terms stated in the Details) and the Owner does not consent to this information upon receiving it;
(iv) the estimated delivery timeframe for Installation Completion is not honoured, for reasons reasonably within the Retailer’s control, and the Owner does not consent to a revised timeframe;
(v) extra chargeable work arises which is not a valid Variation, which was not valid Variation, which was not specified in the initial contract, and the additional costs are not borne by the Retailer and the Owner does not consent to these additional costs.
Where termination occurs due to these reasons, the Retailer will provide the Owner will a full refund of any amounts paid.
Notwithstanding any other provision of the Contract, if an Owner seeks to with draw from this Contract after the expiry of any statutory cooling-off period (on the terms stated in the Details),the Retailer is entitled to apply their own policies regarding fees for cancellation, in line with the termination rights specified in this Contract, provided that such cancellation fees do not amount to unfair contract terms at law.
(b) Following termination under clause 8.2,the Retailer will be entitled to the amount for:
(i) work carried out prior to the date of termination;
(ii) the cost of goods or materials reasonably ordered by the Retailer for the Solar System Installation for which the Retailer is legally bound to pay (provided that such goods and materials are delivered to the Owner and title in such goods and materials passes to the Owner on payment); and
(iii) the reasonable cost of removing from the Property all labour and constructional plant.
(i) hand delivered to that party’s address; or
(ii) transmitted by electronic mail (email)to that party’s email address
(b) A Notice is treated as having been received:
(i) if hand delivered, on the day of delivery; or
(ii) if sent by email, when the sender’s email system generates a report indicating the sender’s date, time and transmission to the recipient’s email address.
(c) For the purpose of this clause 9 the address and email address of a party is the address specified in the Details or as most recently notified to the other party writing.
(a) is not notified to the Retailer within the Guarantee Period; or
(b) arises due to:
(i) an act or omission by someone other than the Retailer or its subcontractors (including a subcontracted installer);
(ii) an extreme weather event which the Solar Installation System is not designed to withstand; or
(iii) the Solar System Installation is misused, abused, neglected, not being maintained according to the Maintenance Documents or repaired, modified , reinstalled or repositioned by anyone other than a service technician approved by the Retailer in writing,
after Installation Completion.
(b) The Owner:
(i) hereby assigns to the Retailer all the Owner existing and future rights title and interest in and to all STCs created or able to be created in respect of the Solar Installation System (STC Assignment);
(ii) undertakes to do anything the Retailer reasonably request of the Owner for the purpose of perfecting, confirming evidencing the STC Assignment, including providing information and executing documents; and
(iii) warrants to the Retailer that the Owner:
(A) has not previously created, or assigned the right to create, any STCs in respect of the Solar Installation System or any other solar photovoltaic generating unit at the Property; or
(B) will not do anything which would:
(i) adversely impact on the performance of the STC Assignment; or
(ii) reduce the maximum quantity of STCs that can be created in respect of the Solar Installation System.
(c) The Owner acknowledges and agrees that the Retailer has:
(i) calculated the STC Incentive based on:
(A) the maximum quantity of STCs that can be created in respect of the Solar Installation System under law, taking into account the Performance Expectations; and
(B) the monetary value of that quantity of STCs;
(i) offered the Total Price Payable on the basis of deducting the STC Incentive from the System Price; and
(ii) entered into the Contract on reliance of clause 11(b).
(d) The Owner agrees that if the Owner breaches clause 11(b),the Retailer will be entitled to increase the Total Price Payable to the System Price. The System Price will be payable within 10 business days of the Retailer invoicing the Owner for it.
(b) The Contract is governed by, and in reference to, the law in force in the State or Territory where the Property is located.”
(c) This Contract may be executed in any number of counter parts. All counterparts together will be taken to constitute one instrument.
(d) Subject to clause 6, no amendment or variation of the Contract is valid or binding on a party unless made in writing and executed by both parties.
(e) No waiver of a breach of any provision of this Contract constitutes a waiver of any other breach or any other provision.
(f) Neither party will be responsible to the other for consequential loss
(g) Termination of the Contract does not extinguish or otherwise affect a right of either party against the other which accrued prior to the time of termination or expiry or does not affect or terminate clause(s) 1(c), 8, 9, 10, 11 and 12.
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Dhyani did a great job followed up during and after the process and the installers did a great job as well.
We recently had a solar system installed and can't fault the process. Dhyani was friendly, knowledgeable and not pushy. Her follow up has been fantastic and we are very happy we went through Suntek. The system is yet to be switched on but I feel confident that if we had any issues Dhyani and Suntek would assist. Overall a great experience!
Suntek Energy is highly organised and very professional. I was referred by a friend who owns a business and recently had solar panels installed. He highly recommended Suntek Energy.
We have been most impressed with the excellent, professional and responsive service provided via Dhyani at Suntek Energy, who was being recommended to us by Solar Quotes.
Suntek energy was great. Everything they promised was completed on time and had no issues. Dealt with Dhyani and she has been incredibly helpful before and after installation. We couldn't be happier.
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